This Privacy Policy explains how TrinityTech ("we", "us", or "our") collects, uses, and protects your personal information when you use the Distribo platform, including our website at distribo.app, our web admin panel, and our mobile applications (collectively, the "Service").
1. Information We Collect
We collect information you provide directly to us and information we collect automatically when you use our Service.
Information you provide:
- Account registration data: full name, email address, company name, phone number, and billing address
- Payment information (processed securely via third-party payment processors; we do not store full card details)
- Communications you send us, including support requests and demo inquiries
- Content you create within the platform such as products, orders, delivery notes, and reports
Information collected automatically:
- Log data: IP address, browser type, pages visited, time spent, and referring URLs
- Device information: hardware model, operating system, unique device identifiers
- Location data (with your permission): GPS coordinates used for real-time driver tracking
- Usage data: features used, actions taken, and performance metrics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Distribo platform and its features
- Process transactions and send related notifications (invoices, receipts, confirmations)
- Authenticate users and maintain account security
- Enable real-time GPS tracking for delivery operations
- Generate reports, analytics, and business insights for your organization
- Respond to your comments, questions, and support requests
- Send service updates, security alerts, and administrative messages
- Monitor and analyze usage patterns to improve user experience
- Comply with legal obligations and enforce our Terms of Use
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Within your organization: Data is accessible to admin users and authorized team members within your company account
- Service providers: Third-party vendors who assist in operating our platform (e.g., Firebase/Google Cloud for hosting and database, Google Maps for tracking, payment processors)
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets (users will be notified in advance)
- With your consent: Any other sharing with your explicit permission
4. Data Storage and Security
Your data is stored on Google Firebase infrastructure, which provides enterprise-grade security, including encryption at rest and in transit. We implement the following security measures:
- TLS/HTTPS encryption for all data in transit
- AES-256 encryption for data at rest
- Role-based access control (RBAC) to limit data access within organizations
- Firebase Authentication for secure user identity management
- Regular security audits and vulnerability assessments
While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and enable additional security features in your account.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Types of cookies we use:
- Essential cookies: Necessary for the Service to function (authentication tokens, session management)
- Analytics cookies: Help us understand how users interact with our platform (e.g., Google Analytics)
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. Specifically:
- Account data is retained for the duration of your subscription and up to 90 days after account termination
- Operational data (orders, deliveries, reports) is retained for up to 3 years for business record purposes
- Log data is retained for up to 12 months
- You may request earlier deletion of your data (see Section 8)
7. International Data Transfers
Distribo is a global service and your data may be stored and processed in countries outside your home country, including the United States, where Google's Firebase infrastructure is primarily hosted. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place in compliance with applicable data protection laws.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Request that we limit the processing of your data
- Objection: Object to certain types of processing, including direct marketing
- Withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at info@distribo.app. We will respond within 30 days.
9. Children's Privacy
The Distribo platform is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.
10. Third-Party Services
The Service integrates with third-party services whose use of your information is governed by their own privacy policies. These include:
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: